Definitions
To make this policy actionable for entrepreneurs, we define key terms used throughout with short cases and examples so you can map each definition to realistic program interactions.
- Personal data means any information that identifies you directly or indirectly. Example case: an entrepreneur signs up for a workshop and provides name, email, company name, and a brief business case — all constitute personal data as they link to an identifiable person.
- Processing refers to any operation performed on personal data, such as collection, storage, analysis, sharing, or deletion. For example, when we anonymize feedback from a debrief session for training materials, that is processing.
- User denotes any individual interacting with ElevYSoul services, including prospective program participants, registered entrepreneurs, newsletter subscribers, and workshop attendees.
- Service means the digital and in-person offerings provided by ElevYSoul: online modules, scenario workshops, coaching sessions, and community meetups held at Route de Loëx, 1232 Onex.
- Cookies are small text files stored on your device to support site functionality, remember preferences, or provide analytics. Typical scenario: cookies remember your language preference for follow-up visits to ElevYSoul.info.
What data we collect
We collect data necessary to operate our programs and to improve learning outcomes. Below are datasets collected directly from users, automatically during use, and from third-party services, illustrated with practical examples.
Data you provide directly
When you sign up, apply, or interact with facilitators we may collect the following categories of information. Scenarios show why we need each type.
- Identity and contact details: name, email, phone number (+41760330607), company name — needed to register you for workshops and send confirmations.
- Profile and business information: role, industry, business challenges submitted as case materials — used to tailor scenario workshops and peer feedback.
- Payment and billing data: invoicing address and payment references for program fees — processed for accounting and compliance.
- Communications content: messages you send to facilitators or support for case consultations — retained to maintain a record of support and follow-up actions.
- Consent and preferences: newsletter opt-ins, session scheduling preferences — used to manage communications and session logistics.
- Submitted materials: documents or slide decks you share for case workshops — stored for workshop preparation and anonymized archiving where applicable.
Data collected automatically
Some data is collected automatically when you visit ElevYSoul.info or use our online tools. We use these data to maintain service quality and analyze engagement with training scenarios.
- Usage data: pages visited, session duration, and feature interactions to understand which case studies are most helpful.
- Technical data: IP addresses, browser and device types to ensure secure access and optimize the platform for common setups among entrepreneurs.
- Analytics identifiers: anonymized IDs and cookie identifiers used to analyze patterns and improve course design.
- Error and performance logs: reports generated when an issue occurs, used to resolve technical problems affecting workshops.
- Engagement metrics: clicks and downloads of toolkits and case materials to prioritize useful content.
- Geolocation at coarse level (country) inferred from IP to align scheduling across time zones and propose local events.
Data from third parties
We may receive limited information from payment processors, analytics providers, and platform partners to support program delivery. Examples below show typical platform.
- Payment processors: transaction confirmations and billing references needed to reconcile payments for a program purchase.
- Analytics services: aggregated and pseudonymized usage trends that inform improvements to workshops and materials.
- Communication platforms: delivery status for emails and calendar invites used for scheduling and confirmations.
Purposes of processing
We process personal data for the following legitimate and operational purposes, described with examples and scenarios for clarity.
- Program delivery: register participants, manage attendance, and provide course materials and case studies to enrolled users.
- Customer support: respond to inquiries about schedules, payments, and workshop content submitted by entrepreneurs.
- Payment processing and administration: handle invoices, receipts, and accounting records for program fees.
- Service improvement: analyze anonymized engagement data to refine scenarios, tools, and facilitator guidance.
- Communications: send transactional messages, program updates, and content related to workshops you opted into.
- Security and compliance: detect misuse, protect accounts, and comply with legal obligations using relevant data.
- Research and development: with consent, use anonymized case outcomes to publish aggregated learnings or training improvements.
- Legal and regulatory obligations: retain records as required for accounting and statutory reporting in Switzerland.
Legal basis for processing
Processing of personal data is based on applicable grounds: contractual necessity, consent, legitimate interests, or legal obligations. Examples illustrate each basis as applied to program scenarios.
- Contractual necessity: processing registration and payment details to deliver the services you enrolled in.
- Consent: when you opt into newsletters or research participation, we process your contact and survey responses on that basis.
- Legitimate interests: improving platform functionality and analyzing anonymized engagement metrics to enhance training materials.
- Legal obligation: retaining accounting records and invoices as required under Swiss law.
Data protection and rights (GDPR relevant information)
For users in jurisdictions covered by the GDPR, this section summarizes rights and practical steps to exercise them through typical case-based procedures.
- Access: you can request a copy of personal data we hold about you and examples of how it was used in workshop contexts.
- Rectification: if registration details or business profile data are inaccurate, you can request correction.
- Erasure: you may request deletion of personal data where retention is no longer necessary, subject to legal or contractual constraints.
- Restriction: you can ask us to limit processing while a dispute about accuracy or retention is resolved.
- Portability: where feasible, we can provide a structured copy of the personal data you supplied, for transfer to another service.
- Objection: you can object to processing based on legitimate interests; we will review such requests and balance interests and contractual needs.
Cookies and tracking
We use cookies to operate the site, remember preferences, and gather analytics. Below are types, categories, and how to manage them with pragmatic examples for course participants.
Types include essential cookies for login and enrolment, preference cookies for language settings, analytics cookies to count workshop downloads, and marketing cookies if you choose to receive promotional content.
Cookies are grouped into essential, functional, analytics, and marketing. For example, essential cookies keep you logged in to view private case materials; analytics cookies help us see which scenarios resonate with entrepreneurs.
You can manage cookies via browser settings or our cookie preference tool on ElevYSoul.info. Disabling analytics cookies will not prevent access to core learning materials but may reduce personalization.
Detailed cookie settings and choices
Data sharing and disclosures
We share personal data only in limited, necessary situations. The examples below explain typical recipients and reasons, aligned to program operations.
- Service providers: payment processors, hosting and email services that support program delivery and communications.
- Facilitators and coaches: limited participant details required to run scenario workshops and provide individual feedback, shared under confidentiality agreements.
- Legal and regulatory authorities: where required by law or to respond to a lawful request.
- Aggregated anonymized data: used in reports or publications to illustrate program outcomes without identifying individuals.
- Transferees in a business reorganization: in case of a sale or merger, personal data necessary to continue program administration may be transferred.
- Third-party tools you authorize: if you link an external calendar or document service, you permit limited sharing of data relevant to that integration.
International transfers
Personal data may be transferred to countries outside Switzerland for processing by service providers. We take measures such as data processing agreements and standard contractual clauses where applicable to ensure adequate protection.
When transfers occur, we rely on appropriate safeguards including contractual terms, recognized transfer mechanisms, and vetting of service providers to reduce privacy risk in cross-border scenarios.
Data retention
We retain personal data only as long as necessary for the purpose collected, accounting requirements, or legal obligations. Below are typical retention timelines tied to common program scenarios.
Account and registration records are retained for up to seven years for accounting and compliance purposes tied to the program purchase.
Support and communications threads are kept for up to three years to allow continuity of support in ongoing coaching relationships.
Technical logs and analytics data are retained in aggregated or anonymized form for up to two years to inform platform improvements and case-study selection.
When personal data is no longer required, we securely delete or anonymize it. If you request deletion, we will explain any residual legal or operational reasons for limited retention.
Security measures
We apply administrative, technical, and organizational measures proportionate to the risks associated with program data. Practical steps include access controls, encrypted backups, and limited access for facilitators working on specific case scenarios.
- Access controls and role-based permissions for staff and facilitators to minimize exposure of participant data.
- Encryption for data in transit and for backups holding sensitive information related to payments or participant submissions.
- Regular reviews of third-party providers and incident response practices to address potential breaches affecting program operations.
Your rights
To exercise rights such as access, correction, or deletion, contact us at [email protected] or by mail to Route de Loëx, 1232 Onex, Switzerland. We will respond to requests with clear next steps and timelines and provide examples of typical handling procedures for each request.
- Right to access: You may request a copy of the personal data ElevYSoul holds about you. Example scenario: an entrepreneur requests a summary of coaching notes and assessment results relating to a professional development track.
- Right to rectification: If information is inaccurate or incomplete, you can request corrections. Practical case: correcting a misspelled company name on an invoice or updating your preferred mailing address for program materials.
- Right to data portability: Where technically feasible, ElevYSoul can provide your personal data in a commonly used, machine-readable format. Case: exporting your progress reports and learning logs to migrate between learning platforms.
- Right to restriction of processing: You may ask us to limit processing in specific circumstances, for example while disputing accuracy of certain records used in a coaching assessment.
- Right to object: You can object to direct marketing communications and to certain profiling that affects you. Example: opting out of targeted program suggestions based on prior course selections.
- Right to erasure: In defined cases you may request deletion of personal data we no longer need. Practical scenario: removing a former participant’s contact details after course completion and final settlement.
- Right to withdraw consent: If we process data based on your consent, you can withdraw that consent at any time. Case: withdrawing permission for inclusion of a testimonial in marketing materials.
- Right to lodge a complaint: If you consider our handling of personal data unsatisfactory, you may contact our data protection contact or, in Switzerland, the competent supervisory authority. Example: raising concerns about retention of archived program records.
How to exercise your data rights
To submit a request regarding your personal data, provide a clear description of the right you wish to exercise and any relevant identifiers (email, client ID). Typical requests include access to coaching summaries, correction of billing details, or export of learning records. We review each request in line with legal requirements and our internal verification procedures to protect your privacy and security.
[email protected]
We aim to respond to verified data requests within 30 calendar days. Where requests are complex or numerous, we will inform you within that period and may extend the response time by up to two additional months, providing reasons for the delay.
Marketing communications and choices
ElevYSoul uses email and occasionally telephone to share program updates, case-study summaries, and invitations to workshops tailored to entrepreneurs. Communications are based on your expressed preferences and participation history. Example case: receiving a quarterly digest featuring practical scenarios from recent cohort work and invitations to local peer-learning sessions.
You can opt out of marketing at any time via the unsubscribe link in emails or by contacting our support team. After unsubscribing you will still receive essential transactional messages such as invoices and course logistics.
Children and minors
Our services are intended for adult entrepreneurs and professionals. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly unless retention is required by law.
Links to third-party sites
Our platform may contain links to external websites and partner platforms used for payments, analytics, or learning resources. When you follow these links, their privacy policies apply. Example: case-study materials hosted on a partner content platform are subject to that partner’s terms and data practices.
Changes to this privacy notice
We periodically update this notice to reflect operational changes, new regulatory requirements, or improvements in our processes. When changes are significant, we provide prominent notice on ElevYSoul.info and, where appropriate, notify registered users by email referencing a summary of material changes and the revision date.